“The hotline should ring differently from Monday.”
Dry run passedChange in the Odoo form, verified, deployed, read back. Deployment entry with timestamp and a way back.
History: who, when, which state before
NewsHear PhoneDesk live at OdooExperience 2026 in Brussels — September 24–26 — booth N3
OdooExperience 2026 · Brussels · Sep 24–26 · Booth N3
Your PBX.Your numbers.Every call in Odoo.
Telephony and voice AI in odoo
The phone is the last channel nobody can account for afterwards. PhoneDesk runs your PBX from inside Odoo, gives every employee a phone in the browser and turns every call into a permanent record.
- Odoo Community is enough
- Dry run and roll-back
- AI answers and speaks
- Your PBX, your data centre
PhoneDeskTelephony & voice AI in Odoo52features out of the box
€ 890from, one-off
17 · 18 · 19 · 20Odoo versions
DEsupport
The blind spot in operations
Every system in the building is documented. Except the phone.
Nobody can say who changed the call routing last Tuesday, or how to undo it. Nobody knows what was promised on the phone. And the recordings your PBX has been dropping into a folder for years were never consented to or deleted. PhoneDesk turns that around: the PBX becomes Odoo data — with dry run, read-back verification and automatic roll-back.
- A new extension without a ticket to your provider
- Every routing change with proof of who made it
- With history and a way back, not just a success message
The solution
PhoneDesk in three sentences
A PBX that your Odoo controls, that writes down every conversation and stays auditable. Everything that belongs to it — clearly sorted:
1
Runs your PBX
Call routing as Odoo records, rolled out with a dry run and a way back.
Dialplan as Odoo records
Which number rings on which handset is a record with a form, history and permissions — not an SSH session in a config file.
Roll-out with a way back
Generate, dry run, deploy, read back from the live PBX. If it deviates, PhoneDesk restores the previous state itself.
An extension at the push of a button
An employee becomes a line: one click, its own SIP credentials, cleanly repeatable.
2
Brings every call into Odoo
The phone sits in the browser, the call lands on the record.
Phone in the browser, above every screen
A call window floating above any Odoo view, plus a full telephony workspace. Answer, dial, type notes — without leaving the form.
Click to call, anywhere in Odoo
A handset next to every phone number — in the contact, the lead, the ticket. Inbound, PhoneDesk identifies the caller and opens the right contact.
Every call becomes a record
Status, duration, contact, notes and call quality sit on the call — server-led. Hitting F5 mid-call changes nothing.
3
Answers when nobody can
Voice AI that greets, listens, transfers and takes notes.
The AI picks up and speaks
Someone dials, a machine answers, greets with your sentence and holds a real conversation — with memory across the whole call.
Summary on the customer record
After hanging up, summary and transcript sit in the contact's history — encrypted, permission-controlled, correctable with a log.
Transfer instead of fobbing off
On request the AI pulls in a colleague, tells them a machine was on the line, and only connects once they agree.
Live event · September 2026
Booth N3OdooExperience 2026
Hear PhoneDesk in Brussels
Metzler IT GmbH is at the largest annual Odoo conference with MailDesk, PhoneDesk and MindDesk. At booth N3 we call a real number, let the AI answer — and then show you the record in Odoo.
- 24–26 September 2026
- Square Brussels Meeting Centre
- Hall 2, booth N3
What it looks like day to day
Real tasks, real paths
Four situations that cost time or nerves today — and what PhoneDesk makes of them.
“Ms Berger starts on the first.”
Line createdExtension, SIP account and handset are one click. When she leaves, the same path in reverse.
No ticket to the telephony provider
“Two calls at once and nobody free.”
AI takes overThe AI answers, greets with your sentence, clarifies the request and pulls in a colleague on request. After hours just the same.
No call runs into the void
“The customer says we promised something else.”
Transcript availableFor AI-led calls the wording is on file, encrypted and with a correction log. For all others: date, duration, participants, note.
Consent & access logged
What pays off for you
Your team gets hours back
No magic, just less manual work — in tasks that come up every week.
Nobody types up phone calls any more
What was discussed sits on the customer after hanging up. Your people check a paragraph instead of writing for two minutes.
less follow-up per callA new line takes seconds
Joiners and leavers run without a ticket to the provider and without manual work on the PBX.
no provider ticketRouting changes without the knot in your stomach
Dry run before, read-back after, automatic roll-back on deviation.
change instead of change anxietyAfter hours, someone picks up
The AI answers the same first questions, holds the caller and transfers on request.
no call runs into the voidBottom line: in our reference profile — 40 employees, 12 lines, 2,400 calls a month — that is around € 1,200 per month currently lost to typing up, chasing and waiting for IT.
PhoneDesk Box
The PBX arrives as a device. We set it up.
PhoneDesk is not an app download but an interplay of PBX, services and Odoo. We deliver it as a managed installation — in the data centre or as a device in your building.
PBX
Quote
up to ~25 employees, without voice AI
- Fanless small server on your premises
- PBX, trunk and extensions fully set up
- two change windows per month
PBX plus voice AI
Quote
support scope defined in the quote
- Speech recognition and voice on your hardware
- German voice and greeting configured
- Summaries, sentiment and topics live
- single-digit number of parallel AI calls
Fixed-price package
from € 2,400
one-off
- PBX, carrier connection, extensions
- Odoo integration and permissions
- A pass over every switch that ships off
Pricing that adds up
Buy once instead of paying monthly per extension
One licence per Odoo database, tiered by number of lines. Not a price that grows with every new employee.
Basic
Every call becomes an Odoo record.
€ 890
one-off · up to 10 seats · 11–25 seats €1,490 · 26–50 seats €2,190
Included
Enquire- Phone in the browser and full workspace
- Click to call on every number in Odoo
- Caller becomes a contact, history and notes
- Audit log, retention, consent register
Pro
Your call routing becomes an Odoo record.
€ 1,990
one-off · up to 10 seats · 11–25 seats €3,190 · 26–50 seats €4,790
Basic, plus
Enquire- Dialplan as Odoo records
- Dry run, deploy, read-back, roll-back
- Extension at the push of a button
- Transfer and conference from the server
Business
The phone answers and takes notes.
€ 2,490
one-off · up to 10 seats · 11–25 seats €3,990 · 26–50 seats €5,990
Pro, plus
Enquire- AI answers and holds the conversation
- Summary and transcript on the customer
- Sentiment, urgency and topics
- German voice and greeting configured
Ultimate
Defensible in front of an auditor.
from € 4,900
one-off · up to 10 seats · 11–25 seats from €7,900 · 26–50 seats from €11,900
Business, plus
Enquire- Consent per person involved
- Hashed audit chain over every step
- Deletion by destroying the key
- Compliance package and quarterly review
Straight talk
PhoneDesk and Odoo telephony
| Criterion | PhoneDesk | Odoo telephony |
|---|---|---|
| Runs on Odoo Community | Yes | Enterprise only |
| Controls the PBX itself | Yes | No, third-party PBX |
| Call routing as a record, with a way back | Yes | — |
| Transfer and conference from the server | Yes | — |
| AI answers the call and speaks | Yes | post-processing only |
| Speech models preset locally | Yes | Cloud |
| Consent, retention, undeletable log | Yes | — |
| Pricing model | one-off per database | per user per month |
Book a slot
Pick a window that suits you
30 minutes, online, with Dr. Igor Marfin or Willi Iser. Each day holds a handful of windows between 9:00 and 16:00 — the calendar below shows what is still free.
Frequently asked
What customers really ask
No. PhoneDesk manages recordings, it does not create them. If your PBX already produces the files, PhoneDesk puts consent, retention, access logging and deletion on top. What PhoneDesk creates itself is an encrypted transcript and a summary of every AI-led call.
No. PhoneDesk only depends on Odoo building blocks included in Community. Odoo's telephony modules, by contrast, require an Enterprise licence — with fifteen users that is several thousand euros a year before the first call is made.
Odoo enriches a call it does not control: no server-side transfer, no conference, no access to the audio, no call routing — because Odoo does not own a PBX. PhoneDesk owns it.
The PBX sits with you or in your data centre, and all call data lives in your Odoo database. On the PhoneDesk Box, speech recognition and voice run on your own hardware. Exactly where your speech models run is written down before signing.
No, and we would rather say so in the first conversation than the third. Queues, hunt groups and a mobile app do not exist in PhoneDesk, and a supervisor cannot listen in on a live call — that is deliberate.
Commissioning is a fixed-price package: PBX, carrier connection, extensions, Odoo integration, German voice. Expect a few working days. After that we take over operations, security updates and monitoring — or your Odoo partner does.
Your PBX, run from Odoo
Bring the phone back into your system
Every call as a record. And an AI that picks up when nobody can. Let us show you PhoneDesk on your own number — or drop by booth N3 in Brussels, September 24–26.