Deutsch
English
Français
Español
Nederlands“This enquiry needs to be in the pipeline.”
Lead createdThe email becomes a lead with contact, subject and attachment. The conversation then hangs on the lead and is readable for the whole team.
Bridge: CRM
Native in Odoo · Community & Enterprise
Solution Partner in the BOP Alliance
All your email. One inbox. Inside Odoo.
Shared inbox & mail client for odoo
IMAP, Gmail and Microsoft 365, natively integrated in Odoo. With an AI assistant, 8 workflow bridges and full GDPR compliance. No SaaS, no middleware server.
- Odoo 17 · 18 · 19 · 20
- 100 % GDPR · no SaaS
- No more tab switching
- Support from Hamburg
Solution Partner in the BOP Alliance
MailDeskShared Inbox & Mail Client300+customers
50+countries
11modules
17 · 18 · 19 · 20Odoo versions
Alliance member
Solution Partner in the BOP Alliance
Metzler IT is listed as a Solution Partner in the BOP Alliance, the curated network of leading Odoo partners. A product only gets in once it has been vetted and the partners in the network deploy it themselves.
See the alliance profile →Why MailDesk
No more tab switching. The inbox belongs in the system.
Gmail, Outlook and IMAP sit next to Odoo today, which means half of your customer communication lives outside the system your team actually works in. MailDesk brings it in: one inbox inside Odoo, shared across the team, every message on the right record.
- No middleware, no extra server
- Every email on the customer, lead or ticket
- Team mailboxes instead of forwarding chains
The solution
MailDesk in three sentences
A mail client that lives in Odoo, connects your workflows and stays GDPR-proof. Everything that belongs to it, clearly sorted:
1
Brings every account into Odoo
IMAP, Gmail and Microsoft 365 in one shared inbox.
Two-way sync, not a fetch job
Read, replied, moved: both sides show the same state. Folders and labels included.
Threads, tags, assignment
History as a thread, ownership as a field. You can see who replies before two colleagues answer twice.
Team mailbox with permissions
info@, accounting@, support@, shared by Odoo access rights, not by passing passwords around.
2
Connects mail to the workflow
8 bridges: CRM, Helpdesk, Calendar, Sales, Documents, Chatter, Partner 360.
An email becomes a record
Lead, ticket, quotation or meeting: one click in the reader, no copy-paste into a second window.
Automation Engine
If-then rules with triggers, conditions and typed actions. Every run lands in the audit log.
Partner 360
One timeline per contact: emails, quotes, tickets, invoices, without clicking through five apps.
3
Takes the typing off your desk
AI assistant with your provider and your key.
Summarise & draft the reply
Long thread, three lines of substance. The draft arrives in your house style, ready for you to approve.
6 AI providers, your choice
OpenAI, Claude, Gemini, Grok, DeepSeek or local via MindDesk, with your own API keys, governed per user.
100 % GDPR
Data stays in your Odoo database. No SaaS in between, no third-party mailbox hosting.
Recap · Odoo Experience 2026
150+conversations in 3 days
Thank you, Brussels.
At Odoo Experience 2026 we showed MailDesk, PhoneDesk and MindDesk live for three days and had more than 150 conversations with companies, freelancers and partners. Missed us at the booth? We will show you everything online, in your own Odoo environment.
- 30 minutes online
- In your Odoo environment
- For Odoo partners
What it looks like day to day
Real tasks, real paths
Four situations that cost time today, and what MailDesk makes of them.
“Who is handling info@?”
AssignedThe team mailbox lives in Odoo, every message gets an owner and a status. No forwarding, no duplicate replies.
Shared inbox · Helpdesk bridge
“That invoice was in an email somewhere.”
On the recordAttachments land in Documents and on the partner. Searching means opening the customer, not three mailboxes.
Bridge: Documents · Partner 360
“What did we promise the customer?”
History availableThe full email history sits on the contact, regardless of which employee wrote it, or whether they are still with you.
Partner 360
What pays off for you
Your team gets hours back
No magic, just less manual work on tasks that come up every week.
Nobody copies emails into Odoo any more
Attaching, forwarding, pasting into the chatter: gone. The email is already on the record.
less handling per emailReplies arrive as a draft
The AI assistant writes, you check one paragraph and approve, instead of starting from zero.
noticeably less writing timeNo mailbox sprawl
Team mailboxes by Odoo rights instead of shared passwords. Joiners and leavers are one click.
one place for all accountsNothing gets lost
Every email hangs on the customer, lead or ticket, even when a colleague is on holiday or has left.
complete & audit-readyBottom line: 11 modules, priced per Odoo instance instead of per user: the savings grow with the team, the licence doesn't.
Module overview
11 modules, one suite
From the core inbox to AI and workflow bridges. Buy only what you need.
MailDesk Basic & Pro
from € 389
one-off, per Odoo instance
- Core inbox: IMAP, Gmail, M365
- Two-way sync & signatures
- AI platform (6 providers)
Automation & Partner 360
€ 399 / € 299
one-off, freely combinable
- No-code rules with audit log
- Contact timeline across all apps
- Operational Cockpit optional
8 bridges
€ 249 each
CRM · Helpdesk · Calendar · Sales · Documents · Chatter
- Email → lead, ticket, quotation
- Meetings & ICS invitations
- Internal notes on the thread
Pricing models
Three ways to get MailDesk
Subscription, one-off purchase or managed service: your call. All prices per Odoo instance, not per user, excl. VAT.
One-off licence
Buy once, keep using it.
from € 389
one-off · per Odoo major version
Included
View licences- Basic, Pro or Business
- Source code visible after purchase
- Updates within the major version
Subscription
Support and all versions included.
from € 29
per month · 12-month minimum term
Included
Compare plans- Basic, Pro or Business on subscription
- Support & updates included
- All Odoo major versions
Ultimate Managed
Operated from Germany.
on request
individual quote
Included
Request a quote- Managed hosting in Germany
- Premium SLA & Operational Cockpit
- Dedicated contact person
Straight talk
MailDesk and the Odoo standard
| Criterion | MailDesk | Odoo standard |
|---|---|---|
| Full mail client inside Odoo | Yes | Chatter messages only |
| IMAP, Gmail and Microsoft 365 | Yes, native | Fetch per account |
| Two-way sync with folders | Yes | No |
| Shared team mailbox with rights | Yes | ✕ |
| AI assistant, your choice of provider | 6 providers | OpenAI / Gemini, Enterprise |
| Email → lead, ticket, quote, meeting | 8 bridges | Partly, manual |
| Pricing model | per Odoo instance | per user per month |
Book a slot
Pick a window that suits you
30 minutes, online, with one of our Odoo specialists. You only pick the time. Who takes the meeting comes with the confirmation. Each day holds a handful of windows between 9:00 and 16:00.
Frequently asked
What customers really ask
No. MailDesk is the client, not the server. Your mailboxes stay where they are: IMAP, Gmail or Microsoft 365. MailDesk connects them to Odoo in both directions, so reading, replying and moving show the same state on both sides.
The chatter logs messages against a record. MailDesk is a full mail client: folders, threads, search, attachments, signatures, team mailboxes and assignment, plus the link into CRM, Helpdesk, Documents and Calendar.
No. MailDesk runs on Odoo 17, 18, 19 and 20, including Community. Pricing is per Odoo instance, not per user. One more colleague does not cost another licence.
To the provider you choose, with your own API key: OpenAI, Claude, Gemini, Grok or DeepSeek. If you want no external call at all, run the models locally in-house with MindDesk. Every call is logged.
Connect the account, map the folders, set the rights. It takes minutes per mailbox. For migrations from Exchange or grown forwarding chains we build a plan with you first.
Get started
Bring your email into Odoo
A 30-minute demo, straight with our team in Hamburg, in your own Odoo environment.